Vape Royality Store runs from Dubai and delivers across the UAE only. Most questions about an order fit one of the topics below, so start with the table and open the page that matches.
Quick facts
- Delivery: free on orders of AED 350 or more and AED 30 below that, to all seven emirates.
- Payment: cash on delivery, or an online payment through a link the store sends.
- Buyers: 18 and over.
- Service area: the United Arab Emirates.
Where to Find What You Need
| If your question is about | Open this page |
|---|---|
| Placing an order, or what a term on a product page means | Frequently Asked Questions |
| Delivery cost and which emirates we cover | Shipping Policy and Delivery Areas |
| How and when you pay | Shipping Policy |
| Who may buy and what proof can be asked | Age Restriction / Disclaimer |
| Checking that a pack matches your order | Authenticity Guarantee |
| A damaged or wrong item | Refund and Returns Policy |
| Health notes and sensible use | Responsible Vaping / Health Disclaimer |
| How your personal data is handled | Privacy Policy |
| Who writes the product information | Founder & Editorial Standards |
Before You Message Us
A complete first message usually gets a complete first answer. Include these details:
- Your order number.
- The name and mobile number used at checkout.
- Your emirate and area, for delivery questions.
- The flavor and pack (1 PC or Box of 10 PCS), for product questions.
- Clear photos of the front, back and seal, if an item arrived damaged or different from what you ordered.
Ways to Reach Us
Shop address and email details sit on the Contact Us page. A green WhatsApp button at the bottom left of every page opens a chat with the store. Use either one and quote your order number.
Situations We Hear Often
The order has not arrived yet
Send your order number and emirate. We check where the parcel stands and reply with an update.
The flavor or pack is wrong
Photograph the box and label before doing anything else, then send the photos with your order number. Our Authenticity Guarantee lists what to look at first.
You need to change the address
Tell us before dispatch. After a parcel has left, a change may not be possible.
The payment link will not open
Ask for a fresh link in the same chat. Cash on delivery stays available for the order.
What We Cannot Help With
- Medical advice, or questions about how nicotine affects your body. A doctor or pharmacist is the right person for those.
- Deliveries outside the UAE.
- Sales to anyone under 18.