These are the questions customers ask most often about ordering from Vape Royality Store. Answers reflect how the store works in the UAE. If yours is not here, the Customer Help page shows where to ask.
Ordering
How do I place an order?
Pick a flavor and a pack on the product page, add it to the cart, then complete checkout with your address and mobile number. If you would rather pay online than in cash, request a payment link from the store.
What is the difference between 1 PC and Box of 10 PCS?
One PC is a single unit. A box holds ten units and has its own price, shown on the product page next to the single-unit price. Not every product offers both options.
Which products do you sell?
Disposable vapes, pod kits and devices, TEREA and IQOS items and vape accessories. Start from the shop page or open a category such as Disposable Vapes or Vape Devices.
Can I change or cancel an order?
Message us as soon as possible with your order number. We can only change an order that has not been dispatched yet. Once the parcel is with the courier, an edit may not be possible.
Delivery and Payment
How much does delivery cost?
Delivery is free on orders of AED 350 or more and AED 30 on orders below AED 350, in every emirate. Free delivery starts at AED 350, and below that the fee stays at AED 30 however many units the basket holds. The full terms are on the Shipping Policy page.
Which emirates do you deliver to?
Dubai, Abu Dhabi, Sharjah, Ajman, Umm Al Quwain, Ras Al Khaimah and Fujairah. We sell and deliver within the UAE alone. The Delivery Areas page lists all seven.
How can I pay?
Pay cash when the order arrives, or settle online through a payment link the store sends you. You can request the link at ordering time or in a chat afterwards. For cash, have the exact amount ready.
How long does delivery take?
Delivery is quick in all seven emirates. No fixed hour count is promised, since your area and that day’s courier run set the window. Request an estimate for your address when you order.
What address details help the courier?
Include the building or villa name, unit number, area, street, a landmark close by and a reachable mobile number. Gaps in these details are the usual reason a first attempt fails.
Age and Proof of Age
Who can buy from this store?
Only adults aged 18 and over. The rule covers the person who orders, the person who pays and the person who receives the parcel. Orders meant for anyone younger are cancelled.
Will I be asked for proof of age?
Possibly. UAE government guidance says a seller may ask a buyer for evidence of being 18, and we or the courier may do so at checkout or on arrival. Details are on the Age Restriction page.
Reading a Product Page
What does a puff rating mean?
It is the maker’s ceiling, such as 50,000 puffs, and no listing we read explains how it was tested. Draw length and how often you use the device change the real number, which usually lands lower.
What do 20mg and 50mg refer to?
They are nicotine strength labels, written as milligrams of nicotine per milliliter of liquid. A 20mg/mL label equals 2%. Strength differs by product, so read it on the page and again on the pack.
Why do two sellers list different battery or tank sizes for one device?
Several devices exist in more than one version under a single name. When our pages find that split, they give the majority figure and mention the rest. Treat the printed pack as final.
Does one unit hold one flavor?
Yes, for disposable vapes each unit carries a single flavor. A box of ten is ten units, and the product page says how flavors are chosen for the box.
Problems and Support
My parcel arrived damaged. What should I do?
Take photos of the box and the item and send them with your order number. Each report is reviewed, and a remedy follows once the issue is confirmed. Terms are on the Refund and Returns Policy page.
The item does not match what I ordered.
Keep the box and everything in it, take photos of the label and seal, and send them with your order number. The Authenticity Guarantee page explains what we look at and what happens next.
Does the store give health advice?
No. We do not give medical advice and we do not claim that any product helps people quit or lowers risk. Read Responsible Vaping and speak with a doctor about any health question.
How is my personal data handled?
The Privacy Policy page explains what we collect and why. For a specific request about your data, write to us via Contact Us.
Where is the store based?
In Dubai, United Arab Emirates. The shop address and email are on the contact page, and the WhatsApp button at the bottom left of every page opens a chat with the store.